In a recent study, a team of researchers addressed the intrinsic drawbacks of current online content portals that enable users to ask questions to improve their comprehension, especially in learning environments such as lectures. Conventional Information Retrieval (IR) systems are great at answering these kinds of questions from users, but they are not very good at helping content providers, like lecturers, pinpoint the exact parts of their material that prompted the question in the first place. This gives rise to the creation of the new task of backtracing, which is to obtain the text segment that is most likely the source of a user’s query.
Three practical domains, each addressing different facets of communication enhancement and content distribution, are used to formalize the backtracing job. First, figuring out the root of students’ uncertainty is the aim of the ‘lecture’ domain. Second, understanding the cause of reader curiosity is the major goal in the ‘news article’ area. Finally, determining the reason behind a user’s reaction is the goal in the ‘conversation’ domain. These areas demonstrate the variety of situations where backtracing can be helpful in improving content generation and comprehending the linguistic cues that influence user inquiries.
A zero-shot evaluation has been carried out to evaluate the effectiveness of several language modeling and information retrieval strategies, such as the ChatGPT model, re-ranking, bi-encoder, and likelihood-based algorithms. It is well known that traditional information retrieval systems can answer explicit user query content by obtaining semantically relevant information. However, they frequently overlook the important context that connects the user’s inquiry to particular content parts.
The evaluation’s findings have shown that backtracing still has a lot of potential for progress, which calls for the creation of fresh retrieval strategies. This implies that the existing systems cannot capture the causally important context that links certain portions of information to user searches. The standard set by this work acts as a basis for improving retrieval systems for backtracking in the future.
These enhanced systems might successfully identify the linguistic triggers impacting user inquiries by filling this gap and improving content generation, which would result in more complex and customized content delivery. The ultimate objective is to close the knowledge gap between user inquiries and material segments, promoting a more thorough comprehension and enhanced communication procedures.
The team has summarized their primary contributions as follows.
- A new task called backtracing has been presented, which is to find the section in a corpus that most likely prompted a user’s query. In order to improve content quality and relevance, this caters to the needs of content creators who wish to refine their materials in response to questions from their audience.
- A benchmark has been created, formalizing the importance of backtracing in three different contexts: locating the source of reader curiosity in news items, locating the reason for student misunderstanding in lectures, and locating the user’s emotional trigger in discussions. This thorough benchmark demonstrates how the task can be applied to a variety of content interaction settings.
- The study has assessed a number of well-known retrieval systems, including likelihood-based techniques using pretrained language models and bi-encoder and re-ranking frameworks. Examining these systems for their capacity to deduce the causal relationship between user searches and content segments is a critical first step toward comprehending the usefulness of backtracing.
- When the retrieval techniques are used for the backtracing task, the results have shown that there are currently certain limits. This result highlights the inherent difficulties in backtracing and highlights the need for retrieval algorithms that more accurately capture the causal linkages between queries and information.
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Tanya Malhotra is a final year undergrad from the University of Petroleum & Energy Studies, Dehradun, pursuing BTech in Computer Science Engineering with a specialization in Artificial Intelligence and Machine Learning.
She is a Data Science enthusiast with good analytical and critical thinking, along with an ardent interest in acquiring new skills, leading groups, and managing work in an organized manner.
